Shipping policy
Shipping Policy
At Cadence Cyclery Encinitas, we're committed to getting your order to you as quickly and safely as possible. Whether your purchase ships from our retail store or one of our trusted distribution partners, we work hard to ensure every order is packed carefully and delivered with the attention it deserves.
Order Processing
Orders are typically processed within 1–3 business days after they are placed. Orders submitted on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you'll receive a confirmation email with tracking information.
Please note that processing times may be longer during holidays, special events, product launches, or periods of unusually high order volume.
Shipping Locations
We currently ship throughout the United States.
If you're interested in international shipping, please contact us before placing your order and we'll do our best to accommodate your request.
Multiple Shipments
To get your order to you as quickly as possible, items may ship separately.
Because we fulfill products from both our retail location and trusted distributor partners, orders containing multiple items may arrive in separate packages on different days.
You will receive tracking information for each shipment as it becomes available.
Shipping Rates
Shipping costs are calculated at checkout based on the size, weight, destination, and shipping method selected.
From time to time, Cadence Cyclery may offer promotional free shipping on qualifying orders. Promotional shipping offers are subject to change without notice.
Delivery Estimates
Estimated delivery dates provided during checkout are estimates only and are not guaranteed.
Delivery times may be affected by weather, carrier delays, holidays, supply chain disruptions, or other circumstances outside of our control.
Cadence Cyclery is not responsible for shipping delays once an order has been transferred to the shipping carrier.
Complete Bicycles
Complete bicycles require additional preparation before shipment.
Depending on the bicycle, this may include assembly, adjustment, inspection, and packaging to ensure it arrives safely.
Some bicycles may require minor assembly upon delivery, including installation of components such as handlebars, pedals, front wheels, or seatposts.
For your safety, we strongly recommend having all bicycles inspected and adjusted by a qualified bicycle mechanic before riding.
Shipping Damage
Please inspect your order immediately upon delivery.
If your package arrives visibly damaged, photograph both the packaging and the product before opening whenever possible.
If your order arrives damaged or appears to have been mishandled during shipping, please contact us within 48 hours of delivery at cadencecycleryencinitas@gmail.com.
Photos of the packaging and damaged product may be required to process a shipping claim.
Incorrect or Missing Items
If you receive the wrong item or believe something is missing from your order, please contact us within 48 hours of delivery.
We'll work quickly to correct the issue.
Lost Packages
Once a shipment has been accepted by the carrier, delivery is the responsibility of that carrier.
If your tracking information indicates your package has been delivered but you have not received it, we recommend first checking with household members, neighbors, or your local carrier.
If you're still unable to locate your package, contact us and we'll help you begin a carrier investigation whenever possible.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Cadence Cyclery is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping addresses.
Questions?
If you have any questions about shipping, delivery, or your order, we're happy to help.
Cadence Cyclery Encinitas
190 N Coast Hwy 101
Encinitas, CA 92024
Phone: (760) 704-8426