Returns & Refunds

At Cadence Cyclery Encinitas, we want you to shop with confidence. If something isn't right with your order, we're here to help. Please review our return policy before making a purchase.

30-Day Return Policy

Eligible online purchases may be returned within 30 days of delivery.

To qualify for a return, items must be:

• New, unused, and in original condition

• Returned with all original packaging, tags, manuals, and accessories

• Accompanied by proof of purchase

Items that have been installed, ridden, worn, damaged after delivery, or otherwise show signs of use are not eligible for return.

Please note: This Return Policy applies only to purchases made through the Cadence Cyclery online store and does not apply to purchases made in our retail store.

Starting a Return

To begin a return, please contact us at cadencecycleryencinitas@gmail.com before sending your item back.

Once your return request has been approved, we'll provide return instructions and the appropriate return address.

Returns sent without prior authorization may be delayed or refused.

Return Shipping

Unless a return is the result of our error, shipping damage, or a verified defective product, customers are responsible for all return shipping costs.

We recommend using a trackable shipping service and purchasing shipping insurance when returning merchandise, as Cadence Cyclery cannot be responsible for items lost or damaged during return transit.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, contains the wrong item, is missing components, or appears to have a manufacturing defect, please contact us within 48 hours of delivery at cadencecycleryencinitas@gmail.com. Photos of the product and packaging may be requested to assist with shipping claims or warranty processing.

We'll work quickly to resolve the issue through repair, replacement, or refund, depending on the situation.